Shipping and pickup
Package not received
We are very sorry when you are expecting a package from us, but you didn't receive it. Here is what you can do.
Check the track & trace
Check the track & trace code of your package again to make sure that the track & trace matches your expectations. Sometimes a package may be delayed, this is visible in your track & trace.
Check the delivery address
Make sure the delivery address is correct. The delivery address may differ from the billing address if you have chosen one.
Check your mailbox
Double check your mailbox. It is possible that the delivery person has already been, and that you weren't at home, or possibly didn't hear the delivery person. If all goes well, you will have received a 'non-home notification'. This is also visible in your track & trace.
It is also possible that your package was delivered to the neighbors, or that the package deliverer has already scheduled a new delivery time for you.
And your package is still missing? Then please contact our customer service. We will be happy to help you.