Returns and exchanges
Complaints about our products?
We are sorry to hear that you have a complaint about one of our products. Let's find a solution together. Please contact us by sending an email to firstname.lastname@example.org and mention in it:
- Your order number
- The name of the product
- The description of your complaint
You will receive a confirmation when we have received your complaint in good order. We always try to answer your complaint within 10 working days. If we do not succeed, we will let you know.
Complaints about our services?
We always try to help our customers as best we can, but of course we would like to receive your feedback, even if you are not satisfied. Please contact us to file your complaint by sending an e-mail to email@example.com and describe your complaint as well as possible. We will try to answer your complaint within 10 working days. If for some reason this is not possible, we will let you know.
Submit your complaint in a different way?
Would you prefer to submit your complaint in a different way? As a consumer in the European Union it is also possible to register your complaint at the Online Dispute Resolution platform of the European Commission. You can find more information about the ODR platform at:
If your complaint is not already being handled somewhere else you can file your complaint with the ODR platform of the OC.
Do you have any other questions?
Do you have other questions or feedback about our products, service or customer service? Please let us know by sending an e-mail to firstname.lastname@example.org or call: 030 - 241 18 87. You can of course also use our live-chat on working days during office hours.