Returns and exchanges
How can I return my products?
You can return your products within 14 days after receipt of your order. You can do this by sending your order back to us or by bringing it to our warehouse.
This is how you return a product:
- You can register your return using the online return form or come to our warehouse with your order. If you cannot print the return form, you can also use the packing slip and note the reason for the return.
- Place your order back in the original shipping carton and place the completed return form inside. Seal the packaging securely and write down our return address.
- Deliver your package to the nearest parcel point. The return costs are for your own account and must be paid at the counter of the parcel point.
- When we have received your return package, we will check the contents, and if we find no defects in your order, the money will be back into you bank account within 14 days.